INFORMATION PRIOR TO THE CONTRACT PROCESS

This website www.compack.es s owned by COMPACK SL with CIF B07059397 and fiscal address at CARRER BAJOLI 28 NAVE 2 POIMA 07714, MAO (ILLES BALEARS), acting commercially under the COMPACK SL brand.

The General Contracting Conditions regulate the distance selling relationship between COMPACK SL and the user or client, in accordance with the legal stipulations, especially Law 7/1998, of April 13, on General Contracts, Law 3 / 2014, of March 27, which modifies the revised text of the General Law for the Defense of consumers and Users, Organic Law 3/2018, of December 5, on Protection of Personal Data and guarantee of rights General Data Protection Regulation (EU) 2016/679, Law 7/1996, of January 15, on the Regulation of Retail Trade, and Law 34/2002 of July 11, on Information Society Services and Electronic Commerce.

COMPACK SL reserves the right to make the modifications it deems appropriate, without prior notice, in the General Conditions. Said modifications may be made, through their websites, by any form admissible by law and shall be binding during the time they are published on the website and until they are validly modified by subsequent ones. However, COMPACK SL reserves the right to apply, in certain cases, Specific Contracting Conditions in preference to these General Conditions when it deems it appropriate, announcing them in a timely manner.

The purpose of the website is the sale of packaging products, window dressing and jewelry displays.

The duration of the contract will be linked to the delivery of the product without prejudice to the right of withdrawal.

Likewise, you can subscribe to the newsletter to receive offers of the referred products or general information that may be of interest to you.

As a user or client, you expressly declare to know, understand and accept the conditions of use and these general contracting conditions. In the same way, you declare to be of legal age and have the legal capacity and to act necessary to access the COMPACK SL websites and to contract through them.

The European Commission provides an online dispute resolution platform that is available at the following link: http://ec.europa.eu/consumers/odr/.

To purchase our products, you can go to the corresponding section of our online store.

It is an essential requirement that you register as a user of the web to make the online purchase. You can access the corresponding section for registration on the website itself. In accordance with the applicable and current regulations on data protection, COMPACK SL informs users that the personal data collected during the registration and subsequent purchase process will be incorporated into the treatment system owned by COMPACK SL, with the purpose of process said actions by the user and manage subsequent actions derived from them.

Your data will be kept for the period strictly necessary to fulfill the aforementioned purposes, except legal obligation of conservation.

We inform you that the legal basis for the processing of your data is the correct execution of the contract between the parties and the consent..

In accordance with the rights conferred by the current regulations on data protection, you may exercise the rights of access, rectification, limitation of treatment, deletion, portability and opposition to the processing of your personal data as well as the consent given for the treatment of the same, directing your request to the address mentioned above or to the email compack@compack.es.

You may go to the competent Control Authority to present the claim that you consider appropriate.

During the purchase process, you must identify yourself with the username and password provided. These data will not be public. You are responsible for treating confidentially and responsibly the identity and password obtained in the registration as a client, not being able to assign them to another. You can modify the registered information at any time, in your client area. In this same section you will have access to a history of your orders, this is only a consultation section but its management is allowed, the user being able to delete those records that he considers is not necessary to view.

After the purchase process, the customer will receive a confirmation by email. It is essential that during the purchase process the user indicates a valid email. If you do not receive the confirmation within 24 hours from the completion of the order, please contact COMPACK SL at the customer service telephone number 900 101 152 or by email compack@compack.es.

All the contents of the web are in Spanish and English

The customer, upon receiving the product at the delivery address provided, will receive an invoice or copy of the order.


OFFER AND VALIDITY

In the case of a product on sale, it will always be indicated along with its essential characteristics, the offer price and the validity of the same.

In compliance with current regulations, COMPACK SL offers information on all items for sale, their characteristics and prices. However, COMPACK SL reserves the right to withdraw, replace or change the products offered through its website, by simply changing its content. In this way, the products offered at any time on the web will be governed by the General Contracting Conditions in force in each case. Likewise, the company will have the power to stop offering, without prior notice and at any time, access to the aforementioned products.


ESSENTIAL CHARACTERISTICS OF THE PRODUCTS

The products offered in our online store incorporate a photograph and its essential characteristics, this is the information obtained from the manufacturer itself. The color of the product, observable in the photograph, is not binding. In the characteristics it is identified.


ADDITIONAL CONDITIONS

To be able to make an online purchase at COMPACK SL, the customer must take into account the minimum order: For Peninsula and Balearic Islands: € 300 For the Canary Islands, Ceuta, Melilla and Andorra: € 600 European Union countries: € 1,500 Other countries: more than € 3,000 (we will send a proforma invoice) If you want to place an order and do not reach the minimum amount, you should contact COMPACK SL by phone 900 101 152 or by email compack@compack.es.


GUARANTEE

COMPACK SL is responsible for the lack of conformity of all the products offered on the website during a period of two years from delivery. COMPACK SL has an after-sales service, during the indicated period. The customer may contact the establishment of COMPACK SL, the after-sales service, by email to compack@compack.es or at the points established by the supplier itself. In case of doubt, you can contact the customer service telephone number 900 101 152 or by email compack@compack.es.


PRICES

All products indicate the sale price in Euros and include Value Added Tax (VAT). If any other tax is applicable, this would be indicated (IGIC or IPSI).


EXECUTION OF THE ORDER

COMPACK SL will deliver the orders, from the day after payment of the order, in:

For orders available in stock and without customization, the delivery time is 4 days from receipt of payment.

For custom orders the approximate delivery time is 15 to 20 business days.

These terms are indicative and are subject to the availability of stock and / or manufacturing possibilities. You can contact us by e-mail compack@compack.es or by phone 900 101 152 and we will indicate the delivery time of your order.


RIGHT OF WITHDRAWAL

The buyer will have a minimum period of fourteen calendar days to withdraw, from the day the customer receives the product, without any penalty and without indicating the reasons.

The exercise of the right of withdrawal must be carried out by means of notification via telephone communication to 900 101 152, by sending an email to compack@compack.es, sending your letter to our postal address CARRER BAJOLI 28 NAVE 2 POIMA 07714, MAO (ILLES BALEARS), or sending the withdrawal form.

As established in article 103 of Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of consumers and Users, the supplies of services or goods made in accordance with the specifications of the consumer or clearly personalized, or that, by their nature, cannot be returned or may deteriorate or expire quickly, are exempt from withdrawal.


RETURN

The customer must return or deliver the product directly to COMPACK SL, to the address CARRER BAJOLI 28 NAVE 2 POIMA 07714, MAO (ILLES BALEARS), without any undue delay, and in any case within a maximum period of fourteen calendar days from the date on which the right of withdrawal from the contract is formalized. The term will be understood to have been met if the customer returns the product before the end of the term.

The customer will be responsible for the costs of returning the product.

However, returns are not allowed on personalized products.


PAYMENT REFUND

The reimbursement of the amounts received by the client will be made using the same means of payment used by the client, provided that the opposite has not been provided.

COMPACK SL may retain the refund until the product has been received, reason for withdrawal, or until the customer provides proof of return, depending on which condition is met first.


RETURN OF THE DEFECTIVE PRODUCT.

In the event that the product is not in good condition and the causes attributable to it are not a consequence of the customer, the customer will have the right to return the product, informing COMPACK SL of the reason for return through any of the means provided in these contracting conditions, and at no cost to the client. This return due to defect or poor condition of the product will not be considered a right of withdrawal.

COMPACK SL undertakes to assume the cost of the return and to return the product for a new one in accordance with the conditions accepted at the time of sale. If the client wishes to file a claim, the establishment of COMPACK SL is located at CARRER BAJOLI 28 NAVE 2 POIMA 07714, MAO (ILLES BALEARS) or by email compack@compack.es.


JURISDICTION

Likewise, COMPACK SL reserves the right to file civil or criminal actions it deems appropriate for the improper use of its website and content or for breach of these conditions.

The relationship between the user and the provider will be governed by current regulations and applicable in the Spanish territory. If any controversy arises, the parties may submit their conflicts to arbitration or go to the ordinary jurisdiction, complying with the rules on jurisdiction and competence in this regard. COMPACK SL is domiciled in ILLES BALEARS, Spain.

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